Frequently Asked Questions
How do I reset my password?
On the login page, click Forgot Password, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the instruction email, click Reset Password and you will be directed to select a new password before being redirected to the catalog page.
How do I change my password?
Once signed into your account, you can change your password by clicking My Account or Dashboard from the top navigation menu. Select Password and update your password.
How do I update my billing information?
Once signed into your account, you can update your billing information by clicking My Account or Dashboard from the top navigation menu. Select Billing and update your billing information.
How do I cancel my recurring subscription?
Once signed into your account, you can cancel your recurring subscription by clicking My Account or Dashboard from the top navigation menu. Select Billing and locate your subscription plan at the bottom of the page. Click Change Plan and Cancel Membership. Your membership will be cancelled and your access will be removed at the end of your current payment period.
My credit card is being declined. Why is that?
Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied.
How do I make sure to receive the Trade Alerts by email?
Why is my video not playing smoothly?
Video playback depends on several factors. To improve your playback experience, make sure you have a fast, stable internet connection.
We recommend using the most recent version of Chrome, Firefox, or Safari. You may experience playback issues with outdated devices and browsers.
Why does my livestream look blurry or pixelated?
If your livestream is blurry or pixelated, the video player may have automatically adjusted the quality due to factors like an unstable internet connection. To improve the quality, go to "Settings" and change it to 1080p or whatever your internet can handle.
Note for Safari Users: The stream on Safari uses its Safari Native Player, which doesn't support Media Source Extensions. This means playback is handled by Safari itself, not our player and will unfortunately not allow you to change the quality manually. For full functionality, we recommend using Google Chrome until this is resolved.
Can I use Chromecast and Airplay to watch the videos?
Yes! Both Chromecast and Airplay are compatible with our site.
To use Chromecast: Locate the Chromecast icon in the bottom right corner of the video you want to cast. Click the icon and select the correct Chromecast from the pop-up in your browser.
To use AirPlay: Open the video on your apple device and click the AirPlay icon in the bottom left corner.
Can I watch videos on my phone or tablet without using an app?
Yes. Our website adapts to phone and tablet browsers so you can watch our content anywhere!
Which browsers are supported?
While we recommend using the latest version of Google Chrome, we also support Firefox and Safari browser released within the last five years. You may experience playback issues when using an out of date browser or any version of Internet Explorer.
Note for Safari Users: The stream on Safari uses its Safari Native Player, which doesn't support Media Source Extensions. This means playback is handled by Safari itself, not our player and will unfortunately not allow you to change the quality manually. For full functionality, we recommend using Google Chrome until this is resolved.
I need more help
Please reach out to us by clicking here and one of our team members will be able to assist you further.