How can we help?

On the login page, click Forgot Password, enter the email associated with your account, and click Email Password Reset Link. The instruction email will arrive in your inbox shortly.

Once you are signed in to the members area, click on your name or profile picture at the top right, then click Profile. Scroll down to the Update Password section.

Once you are signed in to the members area, click on your name or profile picture at the top right, then click Profile. Here you can change your Display Name.

To modify or cancel your subscriptions, please contact our support team. We’ll be happy to assist you with any changes you need. You can reach us through:

• The contact form on this page
• Phone: (888) 872-3301

Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore may be denied.

Once you are signed in to the members area, click on your name or profile picture at the top right, then click Notification Settings and finally click on Alerts Settings. Make sure Emails notifications are checked for all your subscriptions.

Video playback depends on several factors. To improve your playback experience, make sure you have a fast, stable internet connection.

We recommend using the most recent version of Chrome, Firefox, or Safari. You may experience playback issues with outdated devices and browsers.

If your livestream is blurry or pixelated, the video player may have automatically adjusted the quality due to factors like an unstable internet connection. To improve the quality, go to Settings and change it to 1080p or the highest quality your internet can handle.

Yes. Our website adapts to phone and tablet browsers so you can watch our content anywhere.

Send us a message using the form above or call (888) 872-3301, and one of our team members will assist you further.